A new enquiry: what happens next
- 1
A prospective client finds the firm and submits an enquiry.Targeted marketing campaigns bring prospective clients to a dedicated enquiry and booking process.
- 2
An enquiry arrives while the team is busy and waits for a response.Every enquiry is captured and acknowledged promptly, with follow-up arranged so potential clients aren't overlooked.
- 3
A solicitor spends time establishing whether the firm can help.Initial questions gather the relevant details, helping your team assess the enquiry before arranging a consultation.
Your firm decides which matters to accept.
- 4
The prospective client has to call again to arrange an appointment.Suitable enquiries can book directly into the appropriate solicitor's diary, with a summary prepared ahead of the consultation.
- 5
A consultation is booked, but the prospective client doesn't attend.Appointment confirmations and reminders help reduce missed consultations.
- 6
The consultation takes place, but no one follows up afterwards.Prospective clients receive appropriate follow-up, helping your firm turn more consultations into instructions.
Your solicitor decides whether to act and on what terms.